Returns


Returns 
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Please note- We do not accept returns on items based on the fact that you dislike the scent or it is not what you expected. 

Late or missing refunds (if applicable) 
If you haven’t received your refund yet, please check double check your bank account or try to get in contact with your bank to see if there are any pending payments. If your bank cannot assist you, please contact us at sales@thewaxbarn.com where we will attempt to get this sorted for you. 

Sale items (if applicable) 
Unfortunately we do not offer refunds for sale items. 

Shipping 
Should you wish to return an item back to us, please email us first at sales@thewaxbarn.com where we can discuss further from there.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.